Chapter 2: The title for chapter 2 is “Stop Arguing About Who’s Right Explore Each Others Stories.” In chapter 2 of the Difficult Conversations book it talks about the and stance and hows there is two sides of the story. It also talked about different interpretations so the way someone understood something can be completely different to the way another person interpreted. Chapter 2 also talked about implicit rules, we tend to judge others as a society based on what they do and how they act.
Chapter 3: The title for chapter 3 is “Disentangle Intent from Impact.” In chapter 3 of the Difficult Conversations book it talks about the cost of assuming intentions and how it can be risky because you don’t know how the other person will react. It also talks about good intentions don’t sanitize bad impact meaning because you thought you helped doesn’t mean you didn’t do any harm. Chapter 3 also talked about listening past the accusation of feelings, expressing feelings with subtext by including other emotions.
Chapter 4: The title for chapter 4 is “Abandon Blame: Map The Contribution System.” In chapter 4 of the Difficult Conversations book it talks about taking responsibility for your contributions early, you should think about how you contributed before you think about blaming someone else. It also talks about mapping the contribution system, try to clarify what you could do differently. Chapter 4 also talks about role reversals, trying to look at things from another perspective can help you understand what your contributions are.
Chapter 5: The title for chapter 5 is “Have your Feelings (or they will have you)”. In chapter 5 of the Difficult Conversations book it talks about unexpressed feelings make it difficult to listen, If you don’t know how to express yourself it’s gonna be more difficult to listen. It also talks about your feelings are an important preface to the problem, you need to address them in order to progress the conversation successfully. Chapter 5 also talks about bringing depth and complexity to the conversation by expressing the broader spectrum of your feelings.
Chapter 6: The title for chapter 6 is “Ground Your Identity: Ask Yourself What’s at Stake.”In chapter 6 of the Difficult Conversations book it talks about the all or nothing syndrome this means that in your head you think I’m either competent or incompetent, good or evil, worthy of love or not. It also talks identity quakes which is when you start to question your identity. Chapter 6 also talks about denial or exaggeration you think that the only way to keep your identity intact means to deny the negative feedback, why it doesn’t really matter, why what I did wasn't a mistake.
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